Support

Need a hand with Every Item? Start with the answers below, or get in touch.

Contact

Every Item is made by one person, so replies can take a day or two. Please include your iPhone model and iOS version if something isn't working.

Heads-up: the support inbox opens when Every Item launches on the App Store. Until then, messages may not be received.

Common questions

Is my data backed up?

Every Item stores your data on your iPhone. There's no Every Item account or cloud copy. Your data may be included in your regular iPhone backups (iCloud Backup or a computer backup), depending on your settings.

I'm not getting reminders

Check that notifications are allowed for Every Item in Settings › Notifications › Every Item, and that Focus modes aren't silencing them.

How do I save a receipt from an email or PDF?

Open the email, PDF or screenshot, tap the Share button and choose Every Item. If you don't see it, scroll to the end of the app row and tap More.

How do I turn on the Face ID lock?

Turn it on in the app's settings. Face ID is handled by iOS and your face data never reaches the app.

How do I restore a purchase or cancel Pro?

Purchases are handled by Apple. Use Restore Purchases in the app to restore Pro on a new device. To cancel a subscription, go to Settings › your name › Subscriptions on your iPhone. For refunds, visit reportaproblem.apple.com.

Where can I learn about return policies and warranties?

See our guides.